Works with your existing platform
Everything your customer service needs, handled by AI. Navos handles the full customer service conversation, from product questions and order tracking to returns and escalation, around the clock, in any language.
Navos understands context, remembers what the customer said earlier, and responds naturally, just like a trained support agent would.
Trained on your actual product catalog, return policy, and shipping terms, so answers are always accurate and relevant to your store.
Understands questions written in plain, everyday language. Handles typos, vague questions, and follow-ups in the same thread.
Active around the clock, every day of the year. Customers get answers immediately, whether it's 11pm on a Sunday or peak holiday traffic.
Remembers everything said earlier in the conversation. No need for customers to repeat themselves mid-thread.
Responds fluently in Swedish, English, and other languages. Automatically detects the customer's language and adapts.
Handles the most common questions — where is my order, how long does delivery take, what's your return window, instantly.
Explains warranty terms, coverage conditions, and how to make a claim, reducing inbound support tickets.
Suggests related products or alternatives when a product is out of stock, turning a dead end into a potential sale.
Answers in ~3 seconds. No queue, no wait time. Customers get what they need and move on.
When Navos detects a situation it can't resolve, such as a complaint, a complex return, a sensitive issue, and it immediately hands the conversation over to your team. The full chat history, customer info, and context is forwarded so nothing needs to be repeated.
Most common questions we about Navos.